Refund and Returns Policy

1. General Policy

At fastdirect, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the conditions set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for returns must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Items

Returned products must be in their original, unused condition, with all tags, packaging, and accessories included. Items that show signs of wear, damage, or alteration are not eligible for a refund.

2.3. Non‑returnable Items

• Personalized or custom‑made products
• Perishable goods
• Digital downloads and software licenses

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2. Shipping the Return

Upon approval, you will receive a prepaid return label via email. Pack the item securely and attach the label. You are responsible for returning the product within the specified time frame. Refunds will not be processed for items lost in transit.

4. Refunds

4.1. Refund Method

Refunds are issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2. Restocking Fee

A restocking fee of 10 % may be applied to returns that are not a result of our error (e.g., change of mind).

5. Exchanges

If you prefer an exchange for a different size, color, or model, please indicate this when you contact us. Exchanges are subject to product availability and may require the return of the original item before a new one is shipped.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the product upon receipt and report any defects within 48 hours.
• Follow the return instructions precisely to avoid delays.

7. Legal Disclaimer

This Refund and Returns Policy does not affect your statutory rights under applicable consumer protection laws. Fastdirect reserves the right to amend this policy at any time; the most current version will be posted on the website.

8. Contact Information

If you have questions about this policy, please reach out to us:

Email: [email protected]
Phone: +1(806)737-9486‑9486
Address: Fastdirect, 123 Commerce Blvd, Suite 200, Dallas, TX 75201, USA